To create a representation of our customer journey, Janos and I visualized a storyboard of the predicted situation. Starting from getting sensory overloaded at work, how to monitor it and explaining what our solution would be.



It was important to explain the customer journey in a very easy way. This is how we got to a storyboard about a sensory overload situation at work and how to cope with it.


Create a storyboard that explains our concept and reveals a sensory overload situation at work.


Janos and I discussed an enumeration of scenarios there will be in the storyboard. In this way, we knew how many frames we needed to draw. After accomplishing this, we started drawing carefully frame by frame to explain our story. When finished, we asked our groupmates if everything was in chronological order and if there were no leftouts.


We created a clear storyboard about the customer journey. It was even more clear to myself now. The next step was to make a video of it.


It was a good thing to start with an enumeration of frames to create. In this way, we could easily put the scenarios in the right order. When the drawings were done, the customer journey became in some sort of way more clear to me. I think getting something in your mind visualized on paper is putting away the confusions.